REFUND & RETURN POLICY

General Policy

Due to the handmade, custom nature of our products and for hygiene reasons, we do not accept returns, exchanges, or refunds for changes of mind, or for requests to change styles or sizes after purchase. We kindly ask that you double-check your measurements and order details carefully before completing your purchase.

 

Damaged or Defective Items

Please inspect your order immediately upon receipt. If you find the item to be defective, damaged, or if you receive the wrong item, please contact our customer service team right away. Any defective or incorrect items will be remade and reshipped to you at no additional cost.

 

Cancellations & Refunds

• Before Production: If you cancel your order before production begins, a refund will be issued automatically to your original payment method within 3 business days.
• Orders in Progress: Once the production process has started, orders can no longer be cancelled or refunded.

 

Need Help?

If you have any further questions or require assistance, please contact our customer service team. We are happy to guide you through any necessary processes.